Advanced Bodywork & Massage for Pain Management, Rehabilitation and Improved Athletic Performance in Bellevue, WA. Call:  206-946-2040

FAQ Spa Alexis Massage & Bodywork Bellevue WA

FAQ

We are a private massage clinic.

We do not accept walk-ins; appointments are required.

Where are we located, and where do you park?

Located in a professional storefront location, the Spa Alexis Massage & Bodywork ‘s Bellevue location is inside Klein Massage & Day Spa alongside other healthcare providers.

There is ample parking in the front with six Klein Massage designated spaces for you to park in. There is also parking behind the building. Once you park, go to the front door and come in. If the massage practitioner is still in an appointment; have a seat, otherwise they will be waiting to meet with you.

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How early should you be?

Please consider traffic, and allow ample driving time to ensure that you are punctual. If you are a new client, please arrive 15 minutes prior to your appointment for your consultation. You health history intake form is done online so you will not need to do it at the office. If you are a repeat client, arriving 5-10 minutes early, we still need to do a short consultation. Unfortunately, we regret that if you are late, we cannot add additional time to your appointment unless there is allowable space and time. Your bill will reflect charges for the additional time.

Is 10 minutes taken off my massage appointment?

In the professional practice of massage therapy, the standard is to take 5 minutes off to get undressed and 5 minutes off to get dressed. We DO NOT take the 10 minutes off. Unfortunately, if you are late, we will not be able to extend your time because we usually have another client after you. If there is time, an increase in the fee will apply. We are on time for you, so please be on time for us.

How often should you come in for Massage Therapy?

Everybody is different! On average, the effectiveness of our massages should last 4-14 days, depending on your situation. Some clients may need to be seen 2-3 times per week, but others may only need 1 time per week. You can come in everyday if you want. Each case is different, but on average, regular massage therapy maintenance 1 time per week is recommended for the therapeutic benefits to work. If you stretch the limits to 1-2 times per month, your muscles have usually returned back to their original tightness in between visits, forcing us to start over again.

Unless you had an accident or recent injury, your pain did not just get there overnight. By the time pain and tightness is noticeable, it has been developing for years, extending into the third and fourth layers of muscle. Whether it takes one or multiple sessions for you to feel improvement will depend on the severity of your condition and what is happening internally. If you do not keep up with regular visits, pain will return as muscle memory will allow them to tighten again easily.

While we may relieve your pain quickly, this doesn’t mean your tissues are in a healthy state. Improving your muscles’ health requires a long-term treatment plan and a regular visiting schedule. Muscle tightness is believed to be hereditary and likely began at a young age. It is probable that your parents suffer from the same areas of pain and tightness and may even have similar posture problems. In order to get past your myoskeletal predisposition, we have to be consistent.

What We Work On In Addition To general Massage Therapy.

Whiplash, Torticollis, Cervical Strain, Range of Motion Limitations, Lumbago (Back Pain), Sciatica, Leg Length Irregularities, Pelvic Tilt and Rotation, Hemi Pelvis, Pelvic Floor Dysfunction, Post-Op Back Surgery, Post Operative Conditions, Frozen Shoulder – Adhesive Capsulitis, Rotator Cuff Strain or Rotator Cuff Injury, Tennis and Golfer’s Elbow, Carpal Tunnel Syndrome, Piriformis Syndrome (Sciatica Entrapment), Sub Acute Sciatica (Sciatica Compression), Shin Splints, Chondro-Malacia, Planter Fasciitis, Sprain & Strain, DeQuervain’s Tenosynovitis/Tendonitis, Bicipital Tendonitis, Bursitis, Overuse/Misuse, Thoracic Outlet Syndrome, Wye Neck (Neck Spasm), TMJ, Structural Deviations: Lordosis, Kyphosis, Scoliosis, Tension, Fibromyalgia, Arthritis, Headaches, General Neck, Occipital & Anterior Neck Balancing, Scar Release, Medical Massage, Pain Management, Stress Management, Rehabilitation Work, Car-Auto Accident Cases, PIP cases, Workman’s Compensation.

Why do you need a Licensed Massage Therapist?

There is a reason the state requires any massage or bodywork treatments to be performed by a Licensed Massage Therapist, unless one is a chiropractor, physical therapist, Occupational Therapist, Acupuncturist, MD, or a nurse working under a MD. In addition, do not confuse personal training, physical therapy, chiropractic, physical therapy and occupational therapy with massage. We are regulated under a separate health department’s licensing and certification, but work together. It is about your health and wellness being the top priority so that you are not made ill or injured by untrained frauds. Don’t be fooled by fancy unlicensed trademark names. They may have some self-taught knowledge, or they may have some past or present formal education, but have not met the state’s requirements to safely administer massage therapy or bodywork. If they had, they would be licensed as the requirements are minimal for those with the proper and necessary credentials to perform Massage Therapy and Bodywork. Do not settle for less than the highest quality licensed professional when it comes to your body. You only have one!

Do We Accept Insurance Coverage for Massage?

We accept PIP Personal Injury Protection, L and I Labor and Industry, Cigna, Aetna, United Healthcare, Group Health, Coordinated Care and any other insurance company that have out of network benefits for massage therapy. We also accept credit cards that are linked to a HSA Health Savings Account and FSA Flexible Savings Account.

Did you know you can put away up to $3000 a year pre-taxes into your health savings account to use for non-covered healthcare, such as massages. A doctor’s note is not required.

For major medical health insurance coverage that we are not in network with and that you do not have out of network benefits; we provide a Super Bill with appropriate CPT codes and documentation in order for you to submit to your insurance company for your possible reimbursement. If we are out of network and you have out of network benefits, then we should be able to work with your insurance company. We do not accept HMO, Medicare and Medicaid since most of those do not cover massage therapy.

Remember insurance coverage for massage is meant for rehabilitation of injuries or dysfunction which means you need a prescription otherwise your insurance company may not authorize or they may deny coverage. Massage coverage benefits are not meant for maintenance nor wellness massage. When a prescription is written it also has a diagnosis which mean we work on only the area of diagnosis.

Do I need to get undress or get under a sheet?

Most massages we do, do not require you to remove your clothing unless you want to. You will be wearing either gym clothes or yoga clothes. This allows for testing, movement and any stretching needed to be done with out exposing you. The kind of work we do you may be getting up and done for some parts of the session depending on what you are scheduled for. We do have a number of massages that do require you to disrobe, such as Swedish Massage, Ashiatsu Deep Tissue Massage , Cupping Therapy, Hot bamboo Therapy and any other massage that lotion or oil is used.

NOTICE: Professional draping is used. We run a professional massage therapy practice and abide by all professional codes of ethics per American Massage Therapy Association, Washington Department of Health, Washington, Seattle, Bellevue and King’s county law, Texas Department of State Health Services, Harris County and Texas Law. Our massage sessions are 100% professional. Please do not ask for any of “those” types of services; all services considered inappropriate by the Washington Health Department and Texas Department of State Health Services are PROHIBITED at Spa Alexis. Any conduct deemed inappropriate and/or offensive, including overly personal topics of conversation, will result in the immediate termination of your session; you will be charged for the full session.

Credit Card Appointment Guarantees:

We require a credit card to secure your appointment. Unfortunately, due to no-show-no-calls, cancellations and re-schedulers, we require a card number to ensure all clients have an opportunity to schedule a massage instead of keeping spots for those who do not show up. We understand that unexpected situations and illness occur. Please see our cancellation and reschedule policy on that.

Gift Certificates:

By redeeming a gift certification, the recipient accepts and agrees to comply with all of the terms and conditions set forth on the certificate. A Spa Alexis Massage & Bodywork certificate will only be accepted for massage at the clinic location. Reservations for treatments and services must be made in advance and are subject to availability. The clinic certificate must be presented to the clinic desk at time of check-in. The certificate may be supplemented by payment of cash or valid credit card if you want a longer appointment than the gift certificate covers. No credit or change will be given on any unused portion of a certificate. Not redeemable for cash or other substitutions, not replaceable if lost, destroyed, stolen or expired, and void if altered, photocopied, or reproduced. Not transferable to another person. Terms are void where prohibited by law. The use of certificates at the clinic shall be subject to respective government approvals, regulations, restrictions and applicable taxes. Terms and conditions of this certificate are governed by the laws of the state of Washington, USA. Certificate is void if sold for cash or other considerations. Certificate will not be extended beyond the expiration date. Tax liability, if any, including disclosure, is the user’s responsibility. Certificates may not be accepted for out call, home or hotel appointments.

Guest Instructions for Gift Certificates

  • Reservations for massage services must be made in advance.
  • Indicate that you will be redeeming a certificate.
  • Present certificate to Clinic desk at check-in.
  • Get certificate cannot be split up.
  • Subject to Availability.
  • Nontransferable.
  • Non-refundable.
  • Cancellation Policy:

Please cancel or reschedule by calling or texting us within 24 hours (business days) for a full refund; otherwise we regret, you will be charged the full price amount of the appointment. If you need to cancel or reschedule on a Monday it needs to be done by Friday at 5pm since we are closed on Saturday and Sundays. E-mailing is not a good way to do this because we may not see it until much later than needed. Texting us is the best. If an appointment is scheduled same day, proper cancellation notice will be considered on a case-by-case basis. We understand sometimes the appointment is made same day and last minute, but please keep in mind that when you take up a space, we cannot fill it with someone else who wants it, and when you cancel, it creates scheduling issues and a lack of income for us as a small business. In addition, any change to a reduction of time for your appointment must be done 24 hours in advance; otherwise, you will be responsible for the full amount of the original schedule fees for the time booked.

No-Shows-No-Calls:

No-shows-no-calls are not tolerated and will be charged the full amount of the regular priced appointment the same day it happens with the credit card used for scheduling. We understand that sometimes you might forget, but if it happens more than one time, the party will be blocked from future booking online and with our clinic.

Refunds:

There are absolutely no refunds for any services or items purchased at the massage clinic.

Tipping:

We accept and appreciate tips as a way of showing your gratitude for a job well done. A tip is customarily given if you like our service and feel we did a good job.

Policies At A Glance

Non-Insurance Appointments:

Cancellations: 24 hour notice (business hours) is required for cancellation of an appointment on Monday- Friday, or you will be charged in full for the regular priced appointment. If you need to cancel or reschedule on a Monday it needs to be done by Friday at 5pm since we are closed on Saturday and Sundays. Payment is due on the day you missed, and your credit card used for booking will be used.

Tardiness: Appointment times are as scheduled and cannot be extended beyond the stated time to accommodate late arrivals. Please be on time to your appointment.

Sickness: Massage and bodywork is not appropriate care for infectious or contagious illness. Please cancel you appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24 hour notice period, the cancellation fee will be waived.

If this is a PIP, L&I and Major Medical Health Insurance Case:

Cancellations: We do not bill insurance companies for missed appointments or late cancellations. You are responsible for paying the missed appointment/late cancellation fees with your credit card on file, due on the day you missed. Please give the required 24 hour notice (business hours) for all cancellations and reschedules. If you need to cancel or reschedule on a Monday it needs to be done by Friday at 5pm since we are closed on Saturday and Sundays.

Financial Responsibility: Once your insurance is verified, we bill and accept payment from your insurance company for covered services. In the event that the insurance company denies payment or makes partial payment, you are responsible for the balance, deductibles and co-pays. Your signature on our health intake form confirms your financial responsibility for all services, regardless of insurance coverage. An invoice for the remaining balance will be sent to your address on file and is due upon receipt.

Assignment of Benefits: Your signature on our health intake form authorizes and directs payment of medical benefits to the massage/bodywork practitioner for services provided by this office.
Release of Medical Records: Your signature on our health intake form authorizes the release of all of your medical records on file in this office, for the purpose of processing your claim, to the following: your attorney, the healthcare providers attending to this condition, and the insurance case managers. Medical records will not be edited unless otherwise stated in an exclusive release of medical records signed through your attorney.

Please Note: The Massage and Bodywork clinic at Spa Alexis specializing in different styles of massage therapy, bodywork, acutherapy and stretching in a spa like setting. Massage, bodywork and somatic therapies specifically exclude diagnosis, prescribing, prescription, manipulation or adjustments of the human skeletal structure, or any other service, procedure or therapy which requires a license to practice orthopedics, physical therapy, podiatry, chiropractic, osteopathy, psychotherapy, acupuncture, or any other profession or branch of medicine. Any discussion of medical issues are not intended to be medical advice, prescribing nor diagnosis but are simply general comments or discussion for educational purposes and what we do for ourselves. Please consult your private physician for medical questions. We reserve the right to refuse service to anyone at anytime for any reason.